Below is a comment I left in the comments section of a couple of internet sites.

I dealt with this dealership on behalf of an elderly lady about two decades ago. The lady was my great aunt, a sister of my maternal grandmother.

She had raised her granddaughter most of the girls life. This young lady, from Burnet, developed a serious liver disease. She had less than dependable transportation. The elderly grandmother wanted to give her the best opportunity to get good healthcare when she needed it. She loaned the granddaughter money to purchase a new Ford car. With that she would be able to travel to Austin for regular treatment without worry. She died a month or so later.

While visiting with my great aunt a few days later she told me the story about the car. She had spent much of her savings to buy the car. She no longer was able to drive and had no use for the car.

I told her I would talk to the dealership and see how much of her money we could recover.

When I called Johnson Sewell Ford and told them the story, the sales manager put me on hold for just a minute, or maybe less. When he came back to the phone he told me to bring the car back and they would refund 100% of the purchase price.

I’ll never forget the look of joy on the old woman’s face when I told her. My only regret is it took me over 10 years to acknowledge the kindness this dealership showed to a lady.

They truly are a great dealership.