What A Novel Idea !!!!

We have all grown used to calling up customer service and talking to someone that you can’t understand. That’s because that person is actually sitting in a call center in India, The Philippines or Bangladesh.

I was having a conversation with a lady that works in a call center located right here in our fair little town of Bertram. You say you didn’t know there was a call center located here. It’s right in her home. Yes, she and her husband can remotely log in when they have time, day or night and take calls from people all over the United States and maybe beyond. This is a system that the company “My Pillow” uses to answer our questions and take our complaints. And you can understand them.

I hope other businesses will adapt to that call center model. It gives people the opportunity to be at home, make a living and speak to customers in a language they can understand. All by the miracle of the Internet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s