Yesterday I found myself involved in an incident that sounded easy enough to do, but it ended up taking 40 minutes to get a simple answer.

Here is the premise. An elderly man’s phone was stolen. It is taking way too long to go through the cell phone provider to get some very basic information, like the brand of phone and the model.

BTW: the fellow is unable to assist in recovering it himself.

So I logged on to the company that I knew provided his service and went to work, “chatting” with what ended being a couple of different agents. 41 minutes later, I had what I needed.

Below are screenshots of the text exchange.

There is definitely more to this story, much more. It will be added at a later date.